I wish I was wearing clothes right now beacuse a picture would be awesome. It’ll be hard to describe this dude and do him justice. Picture the illustration for ‘dateless, hygiene challenged freak’. Greasy hair. pimly face. ichabod crane style skinny neck and HUGE Adam’s Apple, along with coke bottle glasses and bad teeth.
We’re in hotel HELL. The toilet has been running since we got here. Every day, when the maid comes to clean the room she takes the shampoo and conditioner and doesn’t leave any more. So every day when we come back to the room, we have to call the desk to get soap again. Every day, when we leave, they come in and turn off the AC so it’s 150 degrees in here when we come back. Today, I came in at 4:30. The room was 150 degrees. So someone had time to come in and turn off the AC. BUT not enough time to make the beds or bring clean towels. HOWEVER they did manage to find time to TAKE OUR TOILETRIES away. Fuckers. So I went to the desk to complain. Because I’m on my period and I needed someone to be bitchy at:
ME: Um, we’ve had problems since we checked in on Thursday. I need to speak with someone about it.
ASSWIPE: Okaaayyy……..(looks up at me for a sec and then back to the computer screen)
ME: OK. Well, we reported the toilet running on Thursday night. Every time someone comes to clean the room they take the toiletries and don’t put out new ones. Every time we open our door, our room is 150 degrees, they are turning off the AC-
ASSWIPE: WELL, that’s what we do. We turn off the AC when we clean the rooms.
ME: Okaayyy, well. Whatever. I came back today at 4:30 and my room is hot, and I can’t get the AC back on, and my toiletries are gone but somehow my room hasn’t been cleaned-
ASSWIPE: Well we’re busy. So we’ve been taking our time with the cleaning….so, ummm…. (looks at me expectantly) anything else?
ME: Uh, well. I just wanted to make sure I talked to you about it, and lodged a formal complaint. We’re disappointed in the way our issues have been handled.
ASSWIPE: Well why don’t we move you to the room next door?
ME: Dude, we’re checking out tomorrow, I dont’ want to move my whole family into the room next door for one night. But um, that would have been a fantastic option had it been available to us on THE FIRST NIGHT WE WERE HERE.
ASSWIPE: Oh, well, ok. (tap tap tap on the keyboard. looks up at me) Uh, yeah.
So I leave. Gracefully, this time. Two hours later, I’m thirsty. Off to the vending machine I go. First one takes 75 cents and is sold out of every soda. I got refunded 50 cents. Next vending machine- 1.25 no soda, no change return. ARGH. One more try, I am fucking thirsty! 75 cents in, NOTHING OUT.
In the lobby of this 100 dollar a night hotel, there is My Friend again trying to wait on EIGHT people who are in line, with no one else behind hte counter.
15 minutes after I walk in, I interject “I’ll have to come back. But I wanted to let you know that all your vending machines are out of order”
“um, no they ARE NOT, I just got a coke from one” he says this in a sing song voice that you use when you’re arguing with your sister.
ME: “well then you can do me a sold then and either get my money back, or get me the THREE SODAS I PAID FOR IN YOUR VENDING MACHINES”
ASSWIPE: “I can do either, but I’m not doing ANYTHING right now.”
Oh, man. Letters have been written. Comment cards have been filled out.
I don’t feel better. What is it about getting treated like shit by a customer service person that makes us feel so violated? I wante REVENGE! I want my husband to beat his ass!
I settled for telling everyone waiting in line that they should leave, that they would be disappointed and treated rudely if they satyed.
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Geesh girl, your luck is about as good as mine, lol. I could totally see this happening to us… I’m sorry to hear you had a shitty hotel room. I hope the rest of your trip has been enjoyable!
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